State Farm® Insurance Agent Scott Smith
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kimberly Miller
October 14, 2026
"Very happy with Joy Holloway at State Farm/Scott Smith, Kennewick. She was very helpful, polite and knowledgeable in our process of choosing new insurance policies for our home/auto! Also saved us money with new coverage better than we previously had.
Thank you Joy😊"
"Kimberly, we'll make sure Joy sees this! Being helpful, polite, and knowledgeable while you worked through your new home and auto policies is exactly the experience we want every client to have. Thank you for trusting our agency, and please reach out anytime you have questions."
Keith Smith
October 13, 2026
"Again, Joy comes through. I requested an update to my address and bang it was done. There's no job to big or small. Thanks again Joy!!
Joy was a pleasure to work with, she was professional, answered all my questions and concerns. I'd rate her 10 out of 10.
Thanks Joy"
"Thank you, Keith! We’re happy Joy was able to answer everything clearly and make the process a positive experience."
Travis Brammer
October 12, 2026
"Shannon at Scott Smith has always provided me with excellent and quick service! At times I can be relatively demanding given my complex insurance needs. She never disappoints!"
"Travis, this means a lot to us! Shannon takes great pride in making sure every client is taken care of, no matter how involved the situation may be. Knowing she has earned your confidence through consistent, quality service is exactly what we aim for at our agency. Thank you for trusting us with your insurance needs, and please never hesitate to reach out!"
Janet Lybbert
October 8, 2026
"Dene' Rhoten has been very helpful moving my insurance needs from my previous company. It was her first time insuring an RV we live in full-time. She did her homework and got back to me very quickly.
Very friendly and compassionate."
"Thank you, Janet! We’re so glad Dene’ was able to help with your RV insurance needs and make the process easier for you. We appreciate your support and your kind feedback."
Alexis Walker
October 7, 2026
"Shannon has always been such a great help! Very informative and helpful since I first started driving my all the way to a couple cars and to our second home purchase. Very wonderful place. They will take care of you and your family!"
"Thank you, Alexis! Hearing that Shannon has been a consistent, helpful presence through so many milestones means everything to us. From your first car to your second home, we are honored to have been part of that journey. We appreciate your kind words and look forward to being here for whatever comes next!"
Adam
October 2, 2026
"Joy Holloway may have delivered the best customer service experience I have received in my entire life! Very helpful, extremely friendly, and saved me a bunch of money!!!"
"Wow, Adam, thank you for the incredible review! Joy is a true asset to our team, and hearing that she delivered that kind of experience for you makes our day. We are glad she was able to help you save and get you taken care of. We look forward to being here for you whenever you need us!"
S M
September 30, 2026
"Joy was an absolute pleasure to work with. Not only is she engaging and entertaining(in a professional way) she is very knowledgeable at her field of expertise. She saved me more than half on my car insurance with even better coverage than Farmers. She also increased all of my home insurance coverage drastically, including lowering my deductible. I highly recommend getting a quote. You wont be disappointed. I wish I did sooner!
*walk ins welcomed!"
"Thank you for sharing your experience! Joy is a fantastic part of our team, and it is great to hear she took such good care of you on both your auto and home insurance. Getting you better coverage at a better price is what we are here for. We appreciate the recommendation and look forward to serving you for years to come."
Greg Schreck
September 26, 2026
"Shannon has been my long time agent and has always helped me with any issues I have had. Always responds quickly. I also switched my wifes auto insurance to Shannon as well. If you are looking for an agent, she would be a good one to consider"
"Thank you for the fantastic review, Greg! Shannon truly values the long-term relationships she builds with her clients, and we're so glad she has consistently delivered quick, helpful service for you. It means a lot that you trusted her with your wife's auto insurance as well. We appreciate your loyalty and recommendation!"
Quan Dang
September 22, 2026
"Joy is always helpful whenever I need assistance. Besides that, she is professional and friendly. She is my favorite agent."
"Thank you, Quan! Joy is great about making people feel taken care of no matter what they call in about, and we're glad she's been that person for you. We'll make sure she sees this. We appreciate you being with our office."
Jennifer Denning
September 19, 2026
"Shannon was absolutely incredible! She found us very affordable insurance and she was very helpful and accessible through the entire process. I highly recommend her!!!"
"Thank you so much, Jennifer! We're glad Shannon was able to find you affordable coverage and make the process easy. We'll be sure to pass your kind words along to her. We appreciate you trusting our office with your insurance."
Wayne Rettig
September 11, 2026
"The employees at State Farm r very friendly and knowledgeable. When ever there is a moment to save me money they r getting me the reduced premium."
"Thank you, Wayne! We appreciate the kind words about our team. Reviewing your coverage and looking for ways to keep it working for you is part of what we're here for, so please reach out anytime you have questions."
Marjean Allen-Dunn
September 9, 2026
"We have had State Farm for over 30 years. Dawn is amazing and always takes great care to follow through in all details of our questions and needs. I highly recommend."
"Thank you, Marjean! Thank you for trusting State Farm for more than 30 years. We'll pass your kind words along to Dawn. We're always here if you need anything."
Donna Pearson
August 20, 2026
"Lynn and I had a time set up to visit State Farm/Shelan Salomon today and were unable to make it. After we called and canceled, Shelan emailed us all the information we needed so we could go over it at home. Her service was unexpected and so professional. We were able to send her back our decisions and were able to skip the meeting. Thank you!"
"Donna, thank you so much! Shelan will be glad to hear this. Meeting people where they are including making things work around a schedule that changed is what our team is here for. We appreciate you taking the time to share it, and we're always happy to help however is easiest for you."
V Vernon
August 14, 2026
"I had been with State Farm for most of my insured years since I was 16 and on my folks policy, and with Scott Smity agency for quite a few years.
I received an offer from another company offering better rates, so we switched. When speaking with Scott's office over the change, I was advised that I would be welcomed back if things did not work out. 60 days into the new company our rates skyrocketed.
I called Scott's office to move all our policies back and was welcomed back with open arms.
Joy and Shannon always go over and above to take such wonderful care of us.
Thank you ladies and Scott Smith Insurance for you professional and personal commitment to your customers."
"Thank you so much for sharing your experience! Stories like yours are a reminder of why we work so hard to build lasting relationships with our clients. We're thrilled Joy and Shannon could welcome you back and get all your policies taken care of. Your trust in Scott Smith State Farm means everything to us and we're committed to keeping it that way!"
Cindy Malone
August 5, 2026
"Shelan was very helpful in sending out new insurance cards for our late Dad's vehicles."
"Thank you, Cindy. Shelan genuinely cares about the people she works with, and we're honored our office could be there for your family. We're here whenever you need us."
Makayla Adams
July 31, 2026
"Shannon is amazing! Answers all our questions and keeps us up to date!"
"Thank you so much for the kind words, Makayla! Answering questions promptly and keeping clients up to date are standards Shannon holds on every interaction. We're thrilled she continues to deliver that for you. We appreciate your business!"
Shain Politano-Lobdell
July 31, 2026
"Shannon W VanCorbach is amazing to talk to and she answers all of our questions with ease."
"Thank you for the wonderful review, Shain! Shannon takes great pride in making insurance easy to understand and ensuring every question gets a clear, confident answer. We're so glad that comes through in your experience. We appreciate your trust."
Sergio Mercado
July 29, 2026
"I have been with State Farm for very long time. I trust them with my auto insurance needs. Joy Holloway it’s always helpful and a pleasure to work with."
"Thank you for the great review, Sergio! Long-term clients like you are what make our work so rewarding. We're glad Joy continues to deliver the helpful, reliable service you can count on. We appreciate your continued trust!"
Paul Thompson
July 28, 2026
"Joy and the entire staff are always so helpful and try there best to answer and get the coverage I need. Thank you for all you do! and thank your Team!"
"Thank you so much for the kind words, Paul! We'll be sure to pass along your thanks to Joy and the whole team. Helping you find the coverage you need is exactly what we're here for. We truly appreciate your loyalty!"
Kevin Keiler
July 24, 2026
"Shannon at Scott Smith State Farm has been my go-to, super star as we changed over auto and home insurance recently. Shannon is skilled, personable and caring in facilitating our transition process. We are very thankful for Shannon’s help. Kevin and Cheri K"
"Kevin, thank you for the kind words and 5 star review!"
Andrew Rodrigues
July 23, 2026
"Shannon is amazing! Friendly, professional, extremely quick responses, and makes the whole process smooth and easy. Appreciate all your help!"
"Thank you so much for the kind words, Andrew! We're thrilled Shannon could make the whole process seamless for you. Friendly, professional, and responsive service is exactly what we strive to deliver every time. We appreciate your business!"
Patty German
July 16, 2026
"Everyone in the office is always very helpful and friendly! Joy has helped us many times over the years and it’s always a great experience:)"
"Thank you for the wonderful review, Patty! We're so glad Joy and our entire team have consistently delivered helpful, friendly service over the years. Long-term relationships like yours are what make our work so rewarding. We appreciate your continued trust!"
maria Reyna Meza
July 14, 2026
"Great insurance company with friendly and helpful staff. They are professional, easy to work with, and always provide excellent customer service. I highly recommend them!"
"Thank you for the fantastic review, Maria! Our team is committed to providing friendly, professional service every time. We're glad that showed in your experience and truly appreciate your recommendation!"
ALEAH ROUSE
July 7, 2026
"Shannon is amazing. Scott's ok... 😂😉. State Farm has been good to my family for generations BUT Shannon is my go to. She is on top of anything needed. We have or have had any insurance you can imagine, spectacular service. Haven't had to file a claim so have no input on that."
"Aleah, we love this! Shannon is going to hear all about this review, and Scott is taking notes! 😄 In all seriousness, thank you for trusting us with your family's insurance needs across generations. That means everything to us and we look forward to continuing to take great care of you!"
Rick Runge
June 26, 2026
"It was a great pleasure to be in contact with Dawn Mackay about my concern which was quickly resolved. I have been with Scott Smith for several decades and always get too notch help."
"Thank you for the great review, Rick! Dawn takes pride in resolving concerns quickly and professionally. Your loyalty over several decades means the world to our team. We appreciate your continued trust in State Farm: Scott Smith!"